COVID-19 Information - IMPORTANT FOR ALL ORDERS:
This information is provided by UK Royal Mail
Welcome to our international incident bulletin; a round up of any issues which may be affecting mail services to and from countries around the world.
We keep this information as up-to-date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.
The number of countries we can access is changing daily (please refer to the link below for your country location).
Dispatch for orders within UK are now mostly back to normal, although deliveries may be disrupted in some areas due to resourcing issues at some delivery offices. More information under "Delivery Today" heading for UK at this link: https://personal.help.royalmail.com/app/answers/detail/a_id/12556
For orders placed for dispatch to Europe and Worldwide destinations: Please click here for the Royal Mail website for the latest information
Flight services from country to country have been reduced and also strict handling of incoming mail on arrival means we cannot guarantee exactly when you will receive your order.
Our apologies for any inconvenience caused during this time. We request your patience and advise you to take note of the information contained within the Dispatch email notification for the anticipated time for delivery.
Our normal Dispatch times (outside of the current disruptions) are as follows:
For UK and all EUROPEAN DESTINATIONS - please allow 7 - 14 days for receipt. Also be advised that ITALY & SPAIN can sometimes take a little longer.
For all WORLDWIDE DESTINATIONS - please allow at least 28 days for receipt.
Shipping Costs - are as displayed on the website and during the Checkout at the time of placing your order.
The option to add Registered/Signed For/Tracked service at an additional cost is still available for all destinations.
Note: International orders do not include any VAT, Duty or Taxes and as such you may be liable for these charges as your order enters your country.
Shipping costs are calculated at the Checkout, before you confirm and pay for your order.
For more information, please see the pricing table on the Shop/Home page of the website, the Shipping, Returns, Privacy page under the "About Us" menu link or in the side column on each page of our website (if browsing on desktop pc or laptop).