Payment, Shipping Information and FAQ's on the ordering process at Cyprus Stamps website.

 

PAYMENT OPTIONS

We offer 2 main payment methods directly through our website.
See below through the FAQ menus for full details.

  • Simply click the Proceed to Checkout button on the Checkout Page - it's located below the PayPal payment button, complete all of the required information ensuring your email address is typed correctly and click the circle/button next to the card payment logos.
  • It is always in your own interest to Read the Terms & Conditions when the box is active on the Checkout Page.
  • You will always be returned back to the website after a successful payment and you will see the Order Confirmation screen providing an Order Number
  • An automatic email is generated and will be sent to the inbox of the email address you used to confirm your order.
  • It's very important to check your email address is typed correctly as this is the only way we can contact you.
  • NOTE: the contact telephone number is mandatory when placing your order. However, we will only ever contact you by phone if there's a problem with your physical postal address that we cannot clarify by an alternative method/research.
  • Processing and Dispatched email notifications will be sent to the same email at each step of your order process.
  • IMPORTANT: when the Out of Office message is active - you must read and accept our Terms & Conditions before your order will be processed.

PAYPAL ONLINE at the time of placing your order.

  • We use PayPal Express which makes a much faster process for anyone who already has a PayPal account. Clicking the Checkout with PayPal button will take you immediately to the PayPal website.
  • All you need to do is login to your account. Confirm the payment details and you will be directed back to the website where you will need to confirm the order once more which will then display the Order Confirmation screen containing your Order Number.
  • An automatic email is generated and will be sent to the inbox of the email address linked to your PayPal account. Processing and Dispatched email notifications will be sent to the same email at each change in the order process.
  • If you do not see the Order Confirmation page, it means you have missed a step along the way.
  • IMPORTANT: when the Out of Office message is active - you must read and accept our Terms & Conditions before your order will be processed.

PLEASE READ the OUT OF OFFICE DATES when you see the header change at the top of the website.

Shipping, Postage Price Table CyprusStamps.com

DISPATCH INFORMATION for orders to Europe and Worldwide destinations:

CLICK HERE to check the list by country destination if there is disruption and/or delays to dispatch services.
All information is provided by Royal Mail website with the latest information.

Our apologies for any inconvenience which may be caused if your country destination is affected. We request your patience and advise you to take note of the information contained within the Dispatch email notification for the anticipated time for delivery.

Our normal Dispatch times (outside of any disruptions) are as follows:

For UK and all EUROPEAN DESTINATIONS - please allow 7 - 14 days for receipt. Also be advised that ITALY & SPAIN can sometimes take a little longer.

For all WORLDWIDE DESTINATIONS - please allow at least 28 days for receipt.

Request An Invoice

Under certain circumstances, we offer the option to request an invoice. It means your order is confirmed within our site admin and your shopping basket items are visibly removed from the stock levels. Payment must be made within the specified period. See the procedure below:

  • Choose the Proceed to Checkout payment button on the Checkout Page (it's below the orange PayPal button) if you prefer we send you a Payment Invoice.
  • Payment is by Debit or Credit card via the Stripe secure payment processor.
  • Complete all of the required information ensuring your email address is typed correctly and click the circle/button marked: SEND ME A PAYMENT INVOICE - your payment can only be made by Debit or Credit card upon receipt of our emailed invoice.
  • You will receive an email containing a link to the Stripe secure and encrypted payment handling processor. We do not see or receive any of your payment card details at any time.
  • We prefer the Invoice Requestion option to be used only when our Out of Office message is active in our logo at the top of every page of the website.
  • Or, if you experience any difficulty making your payment via Stripe or PayPal - you may also choose this option. However, you must also inform us of any problem/s you experienced during the payment process, providing detailed information and any error messages you received.
  • If your payment is not received within the specified period as indicated within the invoice, one reminder will be sent. Failure to pay after this will result in your order being cancelled and you will not be offered this option again in the future.
  • If you prefer to receive a PayPal Invoice - please contact us to request it by replying to the Order Confirmation email - after you have completed the order process.

BANK TRANSFER payments are generally available to customers only within the UK but may be offered to overseas customers at our discretion. 

We request that you contact us by email to discuss your options before placing any order unless you have previously paid us by this method.

For OVERSEAS BANK TRANSFERS or alternative payment options - please see below: 

  • Payment by Bank Transfer to our UK account in GBP (Pounds Sterling). You must also pay any necessary fees or charges made by your bank for the transfer process. We will send you details of the Bank Account and IBAN numbers to use to complete your payment by separate email.
  • If you have a UK bank account, you may send by Bank Transfer or send your payment drawn on a UK bank chequing account. Orders will only be dispatched after your payment has fully cleared our account.
  • Payment in Cash (EUROS only) by post. We strongly recommend sending your payment by Registered or Tracked mail service as orders will not be dispatched until your payment is received.

Please contact us when you receive your order confirmation email to inform us which payment option you will use, then wait for our email reply with the GBP to EURO exchange rate (for cash payments by post only) and the address to send your payment.

Important: we only dispatch orders to your Billing Address (the physical address where your Debit/Credit Card or PayPal account is registered).

The decision to dispatch to a different address is entirely at our discretion and we will inform you if we cannot accede to your request.

If you wish to have your order dispatched to a different postal address as a Gift or for any other reason, you must request it when placing your order, stating the reason for your request in the Special Instructions field. (See the procedure below for payments by PayPal).

  • PayPal users you must use the Proceed to Checkout payment button by using the Request A Payment Invoice method (refer to the procedure further up on this page).
  • Do Not Use the Pay by PayPal button.
  • Ensure you have entered your request in the Special Instructions field and state PayPal Invoice.
  • A manual PayPal invoice will be sent to the email address you used to complete your order. This may take up to 24 hours.

  1. You will receive confirmation of your order on the website and also by email to the address you registered when placing your online order. 
  2. Payments to our website will show as CYPRUSSTAMP in your PayPal account transactions and CYPRUSSTAMPS on debit/credit card statements.
  3. Orders are dispatched by UK Royal Mail postal service - Monday to Friday only.

RETURNS POLICY

  • If there is anything wrong or you are unhappy with your item/s upon receipt, we request you Contact Us immediately using any of the options provided in the online form.

  • To obtain a full refund the items it is in your own interest to return the package by a tracked method (Registered/Signed For) mail service.
  • If there was damage caused to the item/s during transit, please provide us with a photo of the damage to the item/s and also of the outer packaging in case of a claim against the carrier or postal service.

  • Please wait for our reply before taking any further action. We aim respond to all enquiries within 24 hours.

Faulty, or incorrect items will be refunded in full or replaced. Always contact us first, before returning a faulty item.

If you simply change your mind and no longer want your order after you have received it, you must inform us immediately in writing and await our instructions.

You will always be requested to return unwanted item/s by a Registered/Signed For mail service which can be verified by EMS Track/Trace website if you wish to receive a full refund.
Items must be returned within 14 days of you notifying us in writing that you wish to cancel the order.

If there are any problems with your order, or if you have difficulty in placing an order, please contact us either by email or by using any of the methods from the Contact Us page. We are happy to help at any time!

For your own peace of mind, please read our Service and Order Reviews from some of our satisfied collectors from Cyprus Stamps website and online store.

PRIVACY INFORMATION

  • We do not have access to your payment details at any time during your purchase, only your name, address and email address is provided to us by Stripe or PayPal in order for us to dispatch the order to you.
  • Customer Privacy is of paramount importance to us and we can assure you that we will not disclose your name or address to third parties or other companies. 
  • Data Protection, Security & Cookies: for more information on cookies and how they are used at Cyprus Stamps please click here or if you're browsing on a desktop of laptop, you can use the link at the bottom of the left hand column on any page of this website.

 

ANY FURTHER QUESTIONS?

Worried about buying online from us or placing your first order?
Please visit our Buyer Feedback page to read comments from our satisfied and regular collectors of Cyprus stamps.

If you have any further questions, please do not hesitate to contact us. All of our details can be located through the Contact Us page of this website.

We are happy to help at any time!

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THANK YOU.