Payment Information and FAQ's on the ordering process at Cyprus Stamps website.

 

PAYMENT OPTIONS
We offer 2 main payment methods directly through our website.
See below through the FAQ menus for full details.

  • Simply click the Proceed to Checkout button on the Checkout Page - it's located below the PayPal payment button, complete all of the required information ensuring your email address is typed correctly and click the circle/button next to the card payment logos.
  • It is always in your own interest to Read the Terms & Conditions when the box is active on the Checkout Page.
  • You will always be returned back to the website after a successful payment and you will see the Order Confirmation screen providing an Order Number
  • An automatic email is generated and will be sent to the inbox of the email address you used to confirm your order.
  • It's very important to check your email address is typed correctly as this is the only way we can contact you.
  • Processing and Dispatched email notifications will be sent to the same email at each step of your order process.
  • IMPORTANT: when the Out of Office message is active - you must read and accept our Terms & Conditions before your order will be processed.

PAYPAL ONLINE at the time of placing your order.

  • We use PayPal Express which makes a much faster process for anyone who already has a PayPal account. Clicking the Checkout with PayPal button will take you immediately to the PayPal website.
  • All you need to do is login to your account. Confirm the payment details and you will be directed back to the website where you will need to confirm the order once more which will then display the Order Confirmation screen containing your Order Number.
  • An automatic email is generated and will be sent to the inbox of the email address linked to your PayPal account. Processing and Dispatched email notifications will be sent to the same email at each change in the order process.
  • If you do not see the Order Confirmation page, it means you have missed a step along the way.
  • IMPORTANT: when the Out of Office message is active - you must read and accept our Terms & Conditions before your order will be processed.

  • Choose the Proceed to Checkout payment button on the Checkout Page (it's below the orange PayPal button) if you prefer we send you a Payment Invoice.
  • Payment is by Debit or Credit card via the Stripe secure payment processor.
  • Complete all of the required information ensuring your email address is typed correctly and click the circle/button marked: SEND ME A PAYMENT INVOICE - your payment can only be made by Debit or Credit card upon receipt of the invoice.
  • You will receive an email with a link to the Stripe secure and encrypted payment handling processor. We do not see or receive any of your payment card details.
  • We prefer the Payment Invoice option to be used only when our Out of Office notification is active but if you experience any difficulty in making a payment under normal circumstances, please also use this option and inform us of your problem and providing information of any error messages you received during the payment process.
  • If you prefer to receive a PayPal Invoice - please contact us to request it.
  • IMPORTANT: when the Out of Office message is active - you must read and accept our Terms & Conditions before your order will be processed.

MPORTANT: if our Out of Office message is active (it will display during the Checkout process).

You must read and accept our Terms & Conditions before your order is allowed to proceed past the payment stage.
The Terms & Conditions will provide you with the earliest date that we can prepare and dispatch your order.
Omitting this step will not allow your order to continue to full completion.

BANK TRANSFER payments are generally available to customers only within the UK but may be offered to overseas customers at our discretion. 

We request that you contact us by email to discuss your options before placing any order unless you have previously paid us by this method.

For OVERSEAS BANK TRANSFERS or alternative payment options - please see below: 

  • Payment by Bank Transfer to our UK account in GBP (Pounds Sterling). You must also pay any necessary fees or charges made by your bank for the transfer process. We will send you details of the Bank Account and IBAN numbers to use to complete your payment by separate email.
  • If you have a UK bank account, you may send by Bank Transfer or send your payment drawn on a UK bank chequing account. Orders will only be dispatched after your payment has fully cleared our account.
  • Payment in Cash (EUROS only) by post. We strongly recommend sending your payment by Registered or Tracked mail service as orders will not be dispatched until your payment is received.

Please contact us when you receive your order confirmation email to inform us which payment option you will use, then wait for our email reply with the GBP to EURO exchange rate (for cash payments by post only) and the address to send your payment.

Please note: we only send orders to your Billing Address (the physical address where your Debit/Credit Card or PayPal account is registered).

If you wish to have your order dispatched to a different postal address as a Gift or for any other reason, please request it stating the reasons why in the Special Instructions field.

The decision to dispatch to a different address is entirely at our discretion and we will inform you if we cannot accede to your request.

For PayPal users you must use the Proceed to Checkout payment button by using the Request A Payment Invoice method (see the instructions further up this page).
Ignore the Pay by PayPal button.
Ensure you have entered your request in the Special Instructions field and state PayPal Invoice.
A manual PayPal invoice will be sent to the email address you used to complete your order. This may take up to 24 hours.

You will receive confirmation of your order on the website and also by email to the address you registered when placing your online order. 
Payments to our website will show as CYPRUSSTAMP in your PayPal account transactions and CYPRUSSTAMPS on debit/credit card statements.
Orders are dispatched by UK Royal Mail postal service - Monday to Friday only.

If you have any difficulty in processing your order or adding items to your Shopping Basket using a Mac, iPhone or iPad and you have cookies set to "disabled" it is advisable to change your Settings to "From Visited" or "Always". If you are unsure how to do this, please follow the steps below:

  1. Click "Settings". 
  2. Click "Safari" within the settings screen.
  3. Click "Accept Cookies". 
  4. Set to either "From Visited" or "Always".
  5. Completely restart Safari (close it by double clicking the home button, press and hold "Safari" from the bottom menu, and tap the red icon to close the app completely.).
  6. Try to add a product to the basket again.

If all else fails, please contact us providing us with any error messages you receive and/or as much information as possible so we can give you alternative advice after seeking further assistance from our technical team.

ANY FURTHER QUESTIONS?

Worried about buying online from us or placing your first order?
Please visit our Buyer Feedback page to read comments from our satisfied and regular collectors of Cyprus stamps.

If you have any further questions, please do not hesitate to contact us. All of our details can be located through the Contact Us page of this website.

We are happy to help at any time!

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THANK YOU.